WHO IS THIS DOCUMENT FOR?
Business Stakeholders, Product Owners, Designers, Developers, QA Testers
TABLE OF CONTENTS
What is User Research?
Usability testing is a type of evaluative user research that gives insight into how easy or difficult a product is to use by testing it with real or potential users. Users are asked to complete tasks while they are being observed and moderated by a researcher to see where they encounter problems and experience confusion.
Conceptual User Research is an informal testing method where researchers put simple low fidelity prototypes in front of potential users and ask them to quickly assess whether or not the prototypes or concepts make sense.
User Research Process and Artifacts
- Identify Target Project, Market, Location, and Participants: Itinerary
- Gather inputs from Design Team, Stakeholders, and Requirements Team: Research Topics List
- Develop User Research Specific Prototype(s), Wireframe(s), and/or Concept(s): Examples
- Iterate Moderator's Guide and Prototypes: Moderator’s Guide
- Quick analysis: Highlights
- Detailed walkthrough - deck to product owners, stakeholders, and design team: Findings Presentation
- Findings analysis with Design Team to produce action items: Findings Ratings Chart
- Executive Summary
Last Reviewed/Updated: October 2017